What We Do

As a leading supplier of serviced accommodation since 2004, we fully understand the challenges faced by those working or living away from home, which for many is a whole new country or culture. That is why our luxury serviced apartments and houses have been designed to provide the natural home environment, fully equipped for both business and leisure. We set our standards high and we are committed to delivering value to our clients and the best possible serviced accommodation for our guests.


We offer a range of serviced accommodations located across the United States and all international locations, to meet the needs of our clients and guests; from one-bedroom apartments to four/five bedroom houses, we can offer a choice to match every requirement.


Here is a guide to our simple booking process:

  • 1.New Enquiry
  • 2.Guest Requirements
  • 3.Our Proposal
  • 4.Optional Viewing
  • 5.Proposal Accepted
  • 6.Booking Confirmation
  • 7.Invoice & Payment
  • 8.Pre-arrival Confirmation
  • 9.Pre-Arrival Call
  • 10.Check-in & Introduction
  • 11.Welcome Email

1. New Enquiry

We receive enquiries by:

  • Telephone
  • Website
  • Email

7. Invoice & Payment

  • Our Finance team with issue invoice(s) for the booking(s)
  • Unless an account is held, payment should be made prior to te check-in date

2. Guest Requirements

  • We will make contact to discuss the requirements and evaluate the most suitable accommodation solution

8. Pre-arrival Confirmation

  • Our Guest Relations team will send the arrival details
  • We will ask for the anticipated time of arrival and any other special requirements

3. Our Proposal

We will send a written proposal by email which includes:

  • An apartment Photo-Pack
  • Rates
  • Availability

9. Pre-Arrival Call

  • Our Guest Relations team requires all arriving guests to call 2 hours before the intended check-in time so that they can be waiting to greet the guest

4. Optional Viewing

  • An optional viewing of the proposed apartment can be arranged by contacting our reservation team

10. Check-in & Introduction

  • At check-in, we will provide a full apartment introduction including how to operate the heating, appliances and home entertainment system
  • We will require the guest to sign terms and conditions relating to the care of the apartment

5. Proposal Accepted

  • Once the proposal has been accepted, we will proceed with the booking

11. Welcome Email

  • Following check-in, we will send an email to welcome the guest in to their apartment and confirm all the vita information that was supplied during check-in

6. Booking Confirmation

  • When the proposal has been accepted, we will send a booking confirmation with all the details about the booking